Conditions and Terms of Sale
Www.girodmedical.eu is a website that exclusively belongs to the company Girodmedical Ltd and whose Girodmedical is the only operator and administrator.
By ordering on this website (or by any other means such as phone orders), the customer will be considered to agree to the below mentioned terms.
15 boulevard de launay
44 100 Nantes
SCR 480 116 557 0001 2
VAT n°: FR784 801 165 57
Processing personal data:
This website bears the following CNIL registration number: 1171366.
You have the full right to access all data stored by us. To obtain a copy of these details, you can email your request at email@example.com
1 - PRICING
Girodmedical is open to both professionals and individuals. Prices are the same for all our customers. They are listed in Euro, inclusive of VAT at the appropriate rate. They do not include however processing and shipping fees. Regarding orders outside overseas, you are considered as the importer of the product(s) concerned. The price of any product shipped overseas will be automatically calculated VAT excluded on the final invoice. Customs duties, other local taxes, import duties, or state taxes may be due. These duties and taxes do not fall under Girodmedical’s responsibility. You will be fully responsible for any customs claims and/or additional charges for customs clearance in your country. We advise you to contact your local authorities for further information.
GIRODMEDICAL reserves the right to refuse any order in case the delivery address is overseas.
Any order should be paid in Euro, regardless the country from which this order emanates.
GIRODMEDICAL reserves the right to modify prices at any time without notice. However, you will be invoiced the prices displayed on the day of the order. The products remain GIRODMEDICAL’s property until full payment is received.
2 - ORDERING
To order, you can:
- visit our website: www.girodmedical.eu
- call our customer service in France +33 240 58 06 35 (Monday to Friday; 9:30 - 12:30 and 14:00 -18:00)
GIRODMEDICAL reserves the right to reject any order from a customer with whom there is a current dispute over the payment of a former order (same name or same address). As a general principle, GIRODMEDICAL reserves the right to reject or cancel any transaction, should its nature or source seem questionable.
3 – SUBMITTING YOUR ORDER
When you click the ‘Place your order’ button at the end of the ordering process, you will be considered to agree to this order and the terms of these conditions of sale without reserve. All data recorded by GIRODMEDICAL constitute a proof for all transactions between GIRODMEDICAL and the customer. The data recorded by the payment system constitutes proof for financial transactions.
4 - AVAILABILITY
Special offers and prices remain valid as long as:
- they are displayed on our website,
- the concerned items are available.
The validity of special offers on items which would not be available in our fulfillment centre at the time of the order depends on the availability of those items with the suppliers.
In case of postponed availability, estimation or shortage, you will be informed by e-mail as soon as possible. You would then be able to call +33 2 40 58 98 00 to either cancel or change your order.
In case of shortage of part of or all your order, you will be refunded no later than thirty days after GIRODMEDCAL received your payment.
5 - DELIVERY
Your items will be dispatched, via DHL Paket, to the delivery address provided at the order registration. Beware that you will not be notified of the delivery day. However, GIRODMEDICAL reserves the right to dispatch items separately. In that case, delivery fees will be charged only once, regardless the number of shipment(s).
GIRODMEDICAL cannot be held responsible for the consequences of a delayed delivery.
Items transit at the customer’s own risk. On the delivery day, it is important to check the state of your parcel and its content. Any damage needs be reported on the delivery form handed by the carrier.
We would like to point out the necessity to check the contents of the parcel when delivered. Very often the carrier makes you feel that they are in a hurry. However, it is their duty to wait for you to confirm the good condition of the items received. To make sure your rights are respected, it is important to clearly and precisely claim any damage on the parcel or its content on the delivery form. ‘Subject to verification ‘or ‘Subject to opening’ have no legal value.
If you do not make any reservation when you receive the parcel, you automatically relieve the carrier from any liability. Any damage noticed or reported later will fall under the warranty conditions given by the manufacturer (Please note that the return shipping fees are at your expense. The warranty conditions never include signs of wear. Upholsteries of massage tables are never covered either.)
DAMAGE PACKAGE CLAIM PROCESS
On the delivery day, we ask you to check the number of packages you receive and their good conditions before you sign the delivery form. If some items are damaged or missing, you systematically need to make reservations on the delivery form handed by carrier. You then have 24 hours to write to our customer service or 3 clear days to send us recorded letter with acknowledgment of receipt. If you fail to follow the steps of the claim process, you will be held responsible in case of a dispute.
Girodmedical cannot be held responsible for the consequences of a delayed delivery.
Should the delivery address be overseas, you may be subject to customs duties or other local taxes, which are levied when the package reaches its destination. Duties and taxes clearance linked to the delivery of those items must be borne by you. It is up to the customer ONLY to check the customs duties and taxes that apply in the delivery country. For further information, we recommend you to contact the relevant authorities in your country.
6 - PAYMENT
You can choose to pay your order:
- with a credit card (VISA or MasterCard). This payment method is secured by RBS WorldPay,
- via bank wire transfer,
- via PayPal.
7 – SECURE PAYMENT
Your transactions are secured and guaranteed by RBS WorldPay.
To guarantee full security of your payment online, Girodmedical does not have access to your bank card numbers.
8 - SATISFIED OR FULLY REFUNDED
You have 7 days, starting on the delivery day, to return the item(s) that you would not meet your expectation. This period is extended to 30 days if you have ordered a Massage Eco 2008 massage table (with and without backrest). The product must be returned in perfect working condition in its original packaging.
Your order will be fully refunded within 30 days.
If you wish to return products that have been delivered by a private transporter, return shipping fees will be at your expense.
However, this clause does not apply to audio and video recordings, and computer softwares that would already have been unsealed by the customer.
We will not accept items returned incomplete, worn out, damaged or dirtied by the customer.
Before you return any item, we ask you to call our customer service that will confirm with you the return shipping address.
9 – PRODUCT INFORMATION
Girodmedical carefully publishes and updates the main features of each product, which include technical specifications and pictures provided by our partners and suppliers. Those descriptions are provided within the limits of technique, and in total compliance with best market standards. The pictures of our products are not contractual.
10 – DISPUTES
Any dispute occurring over an order (for instance over its process, interpretation, validity, cancellation…) will be arbitrated by the European substantive law (both substantive and formal laws). This excludes all provisions of the Vienna Convention (April 11, 1980) regarding international sale of goods.
Any dispute occurring over a sale (for instance over its registration, management, supply, payment…) will be subject to the jurisdiction governing GIRODMEDICAL headquarters. This clause applies notwithstanding any contrary clause, even in case of summary judgment or multiple defendants, and regardless of the payment method.
11 - WARRANTY
The warranty of our products is limited to the period indicated at the bottom of each product description. Defects or damages due to abusive use, careless unpacking (for instance: cutter blade stab), accident or natural wear, are excluded from the warranty conditions. For further information about warranty, we invite you to contact our customer services.
When the item ordered requires specific optional choices (for instance: Foam density or thickness, massage couch dimensions), GIRODMEDICAL will not accept to cancel, refund or postpone this order.